I guess the the FedEx guy didn't know I was home when he literally tossed a large carton on my front steps this afternoon. Once I saw the return address, I hoped Calphalon had replaced the 10-inch, non-stick sautee pan whose blackened interior I could no longer get clean.
I had returned the Calphalon One pan with a short note, saying I would be happy if Calphalon would just clean it. (I want to say and write Calaphon.) But inside the carton was a smaller carton with a replacement. We often used the pan to make omelets and frittatas that we started on the stove and finished in the oven.
This year, I also returned two cooking knives to Gerber Legendary Blades; though usable, the handle of one was warped and pulling away from the steel, and the handle cover of the other had deteriorated. After a while, the company returned both Balance Plus knives, saying it hadn't made them since 1988. But it also sent along a catalog and a gift certificate that allowed me to order two beautiful pocket knives with genuine horn handles.
In a previous post, I wrote about having to fight Pfaltzgraff for a refund after I returned a dinnerware set from China that had been recalled for high levels of lead and cadmium. Pfaltzgraff could learn a thing or two about customer service from Calphalon and Gerber. Maybe the company should be renamed Falsegraff. See post, "If it's made in China, is it safe?"
Celebrate food, life and diversity. Join me in the search for the right ingredients: Food without human antibiotics, growth hormones and other harmful additives that have become commonplace in animals raised on factory farms.
Attention food shoppers
We are legions -- legions who are sorely neglected by the media, which prefer glorifying chefs. I love restaurants as much as anyone else, but feel that most are unresponsive to customers who want to know how the food they are eating was grown or raised. I hope my blog will be a valuable resource for helping you find the healthiest food in supermarkets, specialty stores and restaurants in northern New Jersey. In the past five years, I stopped eating meat, poultry, bread and pizza, and now focus on a heart-healthy diet of seafood, vegetables, fruit, whole-wheat pasta and brown rice. I'm happiest when I am eating. -- VICTOR E. SASSON
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