Showing posts with label please call chain headquarters. Show all posts
Showing posts with label please call chain headquarters. Show all posts

Wednesday, September 7, 2011

Do you have to keep the receipt forever?

H-Mart SamplerImage by futurowoman via Flickr


Six months ago or more, I bought an unusually large stainless-steel pot with two steamer inserts and a glass cover at the Korean supermarket in Little Ferry.


It cost less than $30 on sale, but was made with steel so thin the bottom of the pot flexed.


Still, the generous 12-inch-plus width easily swallowed a pound of spaghetti, and was ideal for blanching large quantities of  such greens as bok choy, fresh spinach and collard greens.


And the inserts accommodated a 10-inch Pyrex plate for steaming frozen wild salmon or cod with sake, soy sauce and other Asian flavors on one level and vegetables on a second level.


This week, I noticed that rust spots started to appear on the inside of the pot and one of the steamer inserts, and this morning, I took the whole thing back to H Mart.


The first thing the woman at the customer service desk asked me is, "Where is your receipt?"


When I said I bought the pot more than six months ago and no longer had the receipt, she said she could do nothing for me.


I asked her to call chain headquarters while I shopped for a couple of items, and as I was checking out, she handed me a store credit for $19.99.


Then she explained the cheap-stainless-steel-pot facts of life to me:


There are all qualities of stainless steel and when you buy a pot for under $30, as opposed to one for $60 or more, you can't expect much.


And, she said, I had a responsibility to dry the pot and steamer inserts before I put them away. I thanked her and left.




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