Do some Costco employees hide their identity?

Costco Wholesale customers line up to return items at the Hackensack store.

I usually love the service at Costco Wholesale's Hackensack store, but last week, two employees were far from helpful when I tried to find out whether an organic brown rice I bought two or three times had been discontinued.

When I got home, I fired off an e-mail to the company from its Web site, and a couple of days later, I got a call from "Kevin" at the warehouse store.

One concern I brought up was that the two workers who basically ignored me had reversed the tags all Costco employees wear, concealing their names.

Kevin confirmed that if the tag shows only a bar code, the employee deliberately wore it in reverse to hide his or her first name.

Kevin asked me to describe one of the employees, but I can't imagine he'll be able to find the offender. 

I returned to the store today, and all of the employees I came across were wearing the tags with their first names showing in big letters.

I saw two Costco employees concealing their names this past Saturday.